Services
Aerodrome Operations & SMS
We have a proven track record in delivery of aerodrome operations and safety critical functions
Regulatory Compliance
GAP Partners provides years of expertise in national and international regulation, through the eyes of the regulator and airport operator. GAP is committed to delivering specialist advice to support operators in reaching compliance in complex aerodrome environments within short timeframes. Our specialists will be with you every step of the way on your compliance journey.
Safety Management
Safety Management Systems are an essential part of airports and the pinnacle to safe, compliant and efficient operations. GAP partners have experience of deploying ICAO Annex 19 compliant SMS to airports of any size which have been endorsed by regulatory bodies.
Operational Performance Improvement
Through the delivery of industry best practice principles, GAP partners equipped with international experience can deliver distinct and sustainable improvements into all areas of airport operations, through the use of Standard Operating Procedures, Key Performance Indicators, Scorecards, or Service Level Agreements with key airport suppliers and partners.
Crisis Management
Our managing partners have led large scale airport incidents leading to fundamental changes recognised by regulatory bodies
Risk and Resilience
GAP will provide clients with a health check of their organisational response to incidents and accidents to ensure that their overall command and control capability across strategic, tactical and operational levels, supports a successful and timely resolution to incidents
Gold/Silver/Bronze Crisis Management
GAP can evaluate a client’s approach to business continuity, risk management and overall resilience. Where appropriate, we can introduce practicable mitigation measures based on years of experience within strategic and operational environments.
Operational Readiness
GAP partners have experience of providing operational readiness activation and transitional guidance and structure at large airports.
Passenger Experience
Our team has extensive experience in developing and delivering all aspects of the passenger journey
Customer Journey Mapping
GAP can create comprehensive maps that outline the entire passenger experience, identifying risks and areas for improvement. Through careful analysis of existing systems, we identify bottlenecks and areas of improvement, developing tailored plans to optimise efficiency and reduce waiting times.
Experience Enhancement
GAP have a deep understanding of the intricacies of airport operations, we specialise in analysing, identifying and implementing strategies to improve every aspect of the passenger journey at your airport.
Technology Integration
Our specialists collaborate with airport authorities and airlines to implement cutting-edge technologies, streamlined processes and innovative solutions that will transform your airport experience.
Data-Driven Insights
GAP utilises data analytics to gather insights into passenger behaviour and preferences, allowing for tailored service improvements.
Accessibility and Inclusivity
GAP identify and optimise airport accessibility to ensure a seamless and inclusive travel experience for all passengers. Our partners have a deep understanding of the unique challenges faced by individuals with disabilities and a drive to ensure airports become more accessible and accommodating for passengers with disabilities or special needs.
Sustainability Initiatives
GAP has a strong foundation in sustainability trends and best practices and work closely with airport authorities, management teams and stakeholders to develop comprehensive sustainability strategies to promote sustainability within the airport environment, aligning with modern passenger values.
Surface Access
Our specialists have extensive experience in Landside and Surface Access operations, developing and implementing plans to enhance landside and surface access, improving alternative modes of transport and customer experience. Leading cross-functional teams through collaboration with departments to achieve seamless operations.
Airport Service Quality (ASQ)
GAP partners have extensive expertise in elevating Airport Service Quality (ASQ) scores and are proficient in analysing client needs to identify specific improvement. Leveraging Skytrax ratings to offer a customised approach for our clients, ensuring clear and actionable solutions focus on delivering tangible results by aligning solutions to key ASQ metrics and benchmarks.
Rescue & Fire Fighting
Our experts have a comprehensive track record at Chief Fire Officer level in the delivery of Fire Rescue Services up to RFFS Category 10 aerodromes
Regulatory Compliance and Auditing
Our primary aim with any client is to ensure that the RFFS department meets all applicable regulations and standards. GAP experts can conduct a “pre audit” check prior to any visit by regulatory authorities, as well as provide an independent assessment of the operational capability of the RFFS department. GAP can also provide clients with a comprehensive review and analysis of RFFS Operational Procedures, Policies and Manuals and where appropriate, suggest efficiencies and best practice. GAP can also offer produce a bespoke internal audit framework that not only assists with maintaining regulatory compliance but also promotes operational and workplace safety aligning with the client’s own Safety Management Systems.
Emergency Planning
GAP specialists have extensive background in all facets of Emergency Planning ranging from the formulation and exercising of Aerodrome Emergency Plans to engagement with key internal and external stakeholders, emergency responders and local government resilience forums. We are happy to review existing emergency plans, procedures and resources and look to optimise the required processes in response to aircraft accidents or major incidents. In addition, GAP can evaluate any Emergency Planning training material and activities and look to augment where possible.
Regulatory Compliance and Auditing
Our primary aim with any client is to ensure that the RFFS department meets all applicable regulations and standards. GAP experts can conduct a “pre audit” check prior to any visit by regulatory authorities, as well as provide an independent assessment of the operational capability of the RFFS department. GAP can also provide clients with a comprehensive review and analysis of RFFS Operational Procedures, Policies and Manuals and where appropriate, suggest efficiencies and best practice. GAP can also offer produce a bespoke internal audit framework that not only assists with maintaining regulatory compliance but also promotes operational and workplace safety aligning with the client’s own Safety Management Systems.
Emergency Planning
GAP specialists have extensive background in all facets of Emergency Planning ranging from the formulation and exercising of Aerodrome Emergency Plans to engagement with key internal and external stakeholders, emergency responders and local government resilience forums. We are happy to review existing emergency plans, procedures and resources and look to optimise the required processes in response to aircraft accidents or major incidents. In addition, GAP can evaluate any Emergency Planning training material and activities and look to augment where possible.
Training & Development
All partners have extensive knowledge and experience of devising bespoke training activities and evidence embedded competency
Training Modules
With over 100 years of airport experience GAP are committed to developing training modules for airport staff to ensure consistent and positive interactions with regulators and passengers, improving safety whilst enhancing overall compliance and passenger experience.
Core Competency Auditing
When it comes to ensuring the efficiency, effectiveness, and safety of airport personnel, core competency auditing is indispensable. As experienced airport specialists, we specialise in conducting thorough core competency audits to evaluate and optimise the key skills and capabilities of airport staff and management.
Candidate Suitability
We understand the critical need for expertise and experience in the aviation industry. Our team of industry professionals meticulously assesses potential candidates based on their qualifications, skills, and track record in airport management, operations, and consultancy.
Core Competency Auditing
When it comes to ensuring the efficiency, effectiveness, and safety of airport personnel, core competency auditing is indispensable. As experienced airport specialists, we specialise in conducting thorough core competency audits to evaluate and optimise the key skills and capabilities of airport staff and management.